SHIPPING & RETURN POLICY

INTERNATIONAL SHIPPING METHODS 

DHL Express 

(International orders could be subject to import taxes, custom duties and fees once the shipment arrives at its destination. The recipient is responsible for such charges, and the charge can vary from country to country.) 


ORDER PROCESSING 

Orders placed on regular business days before 9 p.m. EST will begin processing on the same day. For any order placed on holidays, Saturday or Sunday, processing will begin on the next business day. 


TIME OF DELIVERY 

Shipping times will vary based on shipping destination but will range from 2 - 10 business days. 


RETURN POLICY 

All of our items are custom made upon order, and not pre-made, therefore once the production is started, it is not possible to be refunded for change of mind. If the content of the order is incorrect or arrives damaged, an exchange will be issued.

If you have received a damaged or incorrect item, please email us within 24 hours of the delivery of the goods to hello@ralachoi.com describing the damage or issue with photos. All returns (due only to damage or incorrect item that arrived to you) that we have authorized as a return, It must have original protective packaging intact and be returned to initial place of purchase.

Please note, if your return does not meet our Returns Policy it shall be returned to you and you will be liable for the return postage cost. 

This also is the case for any goods returned to us without pre-authorization and return approval.